Karen Jones, RN, BSN, CPC, Juran Six Sigma Green Belt, Director of Project Management/Clinical Informatics, Memorial Regional Medical Center & Richmond Community Hospital
John Showalter, CMIO, University of Mississippi Medical Center
Moderated by: Victoria Richardson, RN-BC/Juran Lean Six Sigma Green Belt, Clinical Informatics Manager, Bon Secours Health System, Inc., St. Mary’s Hospital

Session Description: Operational risk management, with adequate internal processes and systems, is vital to achieving sustainable success. In this session, leading experts will share lessons learned from successes and failures in executing ORM.

Learning Objectives:

  • Critical Thinking is Critical
  • End users: Don’t Let the Computer Think for You
  • Active governance is a necessary component of high quality risk management
  • Creating common goals, priorities and defined accountability is key to reducing risk